Frequently Asked Questions
Everything you need to know about your ARKK Copenhagen experience.
How do ARKK Copenhagen sneakers fit?
Most of our sneakers fit true to size, but since we use unique materials like FutureGrid and Neoprene, we recommend checking the specific 'Size Guide' on each product page for the perfect fit.
Where do you ship to and what are the costs?
We ship worldwide from our warehouse in Denmark. Shipping costs vary by destination, but we offer free standard shipping on all orders over €100 within the EU.
What is your return policy?
You can return your unworn sneakers in their original packaging within 14 days of receipt. Please use our online return portal to generate a prepaid shipping label.
How should I clean and maintain my sneakers?
We recommend using a damp cloth and mild soap for spot cleaning. Avoid machine washing our sneakers as it can damage the technical materials and sole construction.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and local options like Klarna and MobilePay.
Are your sneakers sustainable?
We are committed to reducing our footprint. Many of our newer collections feature recycled polyester, vegan leather alternatives, and eco-friendly packaging as part of our ongoing sustainability journey.